The Forrester Wave for BPMS, 1Q2013 is out today.
And, this blog post will not be about the contents of the report since I’m unwilling to part with $2,495 to read it. If anyone at Forrester wants to get me a copy, I’d be happy to offer my thoughts.
But, Clay Richardson’s accompanying blog post is interesting in its own right.
It’s not the technology …
For me the most interesting passages of Clay’s post are:
Whether you’re looking to enter into BPM from a dynamic case management (DCM) perspective, a human workflow perspective, a smart process perspective, or a straight through processing perspective is really only one piece of the puzzle. The other big piece of the puzzle focuses on building out sustainable practices that continue to deliver real business value and transformational benefits over an extended period of time.
[Later, he continues]
Historically, Forrester has tracked BPM software across three different market segments: document-centric BPM suites, human-centric-BPM suites, and integration-centric BPM suites. However, through market consolidation these three segments are merging into a single BPM suite offering that can cover three different work patterns: dynamic case management (DCM), human workflow, and straight-through processing. Increasingly we see BPM suites moving toward the provision of a single design and development environment that support multiple process patterns and use cases.
This passage and the blog post in general seems to suggest that Forrester is taking the position that implementation is as important and perhaps more important than the technology.
I’ve long thought that It’s not the technology but how you use it that’s important. I’m just glad the analyst community is catching up.